Frequently Asked Questions


Question
Where do I request the various city services including: reporting illegally parked vehicles, graffiti, homeless encampments, illegally dumped materials, dead animal pick up, garbage can replacement:

Answer
MY 311: this is the City’s portal to help address its resident’s issues https://www.lacity.org/for-residents


Question
Where do I report stolen mail?

Answer
You should file a report with the US Postal Inspection service https://postalinspectors.uspis.gov/investigations/mailfraud/fraudschemes/mailtheft/ReportMailTheft.aspx
As well as file a police report with their Non-Emergency Information Line 1-877-ASK-LAPD


Question
Where do I report a broken street light:

Answer
http://bsl.lacity.org/residents.html


Question
Where do I report a pot hole that needs to be fixed?

Answer
https://dpw.lacounty.gov/general/faq/index.cfm?action=NewQuestion&AppSubject=Request%3A%20Pothole&Category=Roads&ReqDivision=RMD&crossStreet=1


Question
Where do I report a water main break?

Answer
To report a main break in your area, please call 1-800- DIAL DWP (1-800-342-5397)


Question
What can I do if my neighbor is constantly throwing parties?

Answer
Follow Party Protocol (click here)


Question
How do I access the Universal Studios parking pass program?

Answer
Send your email request to participate in the Global Partner Pass Program to:
Globe.Partner@nbcuni.com


Question
How can I report helicopter noises?  Where can I try to get information about the helicopter that’s been hovering over my house?

Answer
To report helicopter noise there are two methods

  1. Call 424.348.4354
  2. Go online to http://heli-noise-la.com